FAQ

Find answers to common questions about our e-bike modifications, products, shipping, warranties, and customer support. Get the information you need quickly.

Frequently asked questions

Return Policy

We offer full money back refund if product arrived broken or not working/damaged.
Shipping Time

Australia = 1 - 5 Business Days for Standard Shipping

International (USA / EUROPE / CHINA / NEW ZEALAND) = 5 - 9 Business Days for Standard Shipping
Manufacturing

We manufacture most of our products in the Australia with High quality materials while also keeping the price affordable.
When Will I Get My Order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How Do I Attach My Product To My Bike?

We include a manual in most of our packages and there are multiple tutorials on our Tiktok page. Our products are all Plug & Play and take no more than 2 minutes to set up!
How Much Does Shipping Cost?

Shipping costs are calculated at checkout but here is a brief estimate

Australia : $8 - $15

International : (America/Europe/Asia etc.) $10 - $20